Shipping Policy

Great Freight Rebate

Giving your shipping costs back to you in DW credit is just one way we want to celebrate everyday! You read that right. When you place an order with your DW account, we'll apply the cost of shipping to your DW account as store credit* after your order ships. Enjoy using this on future orders with us. For more information, visit our Great Freight Rebate page.

*This offer is not applicable of Express orders, international orders, orders to Hawaii or Alaska, or in-store pickups. Other exclusions could apply.

We do our very best to process and ship each item as soon as we can. Items are typically processed and shipped within 1-3 business days once we receive the order. Orders may take longer to process, especially during the holiday season. We use UPS and FedEx as our primary shipping providers. The shipping services we provide are listed below.

Economy Ground typically takes 5-10 business days to arrive once processed and shipped from our warehouse.
Standard Ground typically takes 3-7 business days to arrive once processed and shipped from our warehouse.
2nd Day Express typically takes two business days to arrive once processed and shipped from our warehouse.
Overnight Express typically takes one business day to arrive once processed and shipped from our warehouse.

A tracking number will be sent to your email so you can track your package once the order is shipped. At times, we do have to send your order in multiple packages. Some products are shipped directly from our vendor's warehouse (see product availability on product page). Additional shipping fees could apply. International shipping, express shipping and in-store pickups are not eligible for products that ship directly from our vendor's warehouse.

Please note that we do not process or ship items on Saturdays and Sundays or on US Holidays. Some items are not eligible for express shipping. Express shipping may not be an option on larger-quantity orders. Shipping charges are subject to change.

In-Store Pickup Policy

We charge a $4.95 processing fee for all in-store pickups. Please allow two business days for your order to arrive at the store. You will receive an email notification when you order is ready for pickup. In-store pickups need to be picked up within 10 days from the time the order arrives to our store. After 10 days, orders will be cancelled and items will be put back into our inventory system. Our store address is 3708 West Pioneer Parkway, Arlington, TX 76013. Please bring a copy of your order confirmation with you or you can pull it up on your smartphone.

Our store temporarily closes during the spring to get ready for the following Christmas season. During this time, the in-store pickup option will be disabled at checkout. However, you may contact our online customer support team directly if you would like to place an online order and arrange a pickup in July.

48 Contiguous US Shipping Rates

We offer Ground and Express shipping to the 48 Contiguous States. For orders under $150, a $5.95 handling fee is added. For orders over $150, an $8.95 handling fee is added. For Express shipping, we use real-time courier projected rates at checkout. Ground shipping rates are based on order subtotals:

Economy Ground

$0.00 - $50.00: $4.50 + handling
$50.01 - $100.00: $5.50 + handling
$100.01 - $200.00: $7.50 + handling

Standard Ground

$0.00 - $50.00: $6.50 + handling
$50.01 - $100.00: $8.50 + handling
$100.01 - $200.00: $12.50 + handling
$200.01 - $500.00: $18.50 + handling
$500.01 - $750.00: $23.50 + handling
$750.01 - $1,000.00: $28.50 + handling
$1,000.01+: $34.50 + handling

For Economy Ground, we will select the cheapest shipping service to deliver your package. In many cases, the US Postal Service will receive your order the final leg of the route and deliver your order to the final destination. Economy Ground is a very reliable service, but could be slower than Standard Ground.

For Standard Ground, we will select the cheapest shipping service to deliver your package. However, we will NOT select a service that uses the US Postal Service at any point during the shipping route. Standard Ground is typically a faster ground option than Economy Ground.

Tree bundles, Christmas trees, resin pieces and other product exclusions apply. Shipping rates are subject to change.

Christmas Trees

Christmas tree shipping fees are based on real-time carrier rates. We only ship Christmas trees to the 48 Contiguous States. Express shipping is not available for orders with Christmas trees.

Drop-Ship Items

We do have items on our site that ship directly from a vendor's warehouse. You will know if a product is a drop-ship item by referencing the "Availability" section on the product page. Drop-ship items ship directly from the vendor's warehouse and are not eligible for express shipping, international shipping or in-store pickups. Processing time is typically longer for drop-ship items. You will receive tracking information once it becomes available.

International, Alaska & Hawaii Shipping Rates

We currently ship to all 50 states in the US. We also ship internationally to Canada and Europe.* We hope to ship to other parts of the world in the near future. All items shipped internationally will ship from the United States. All domestic and international orders are processed in US dollars. All shipping and handling fees as well as taxes and brokerage fees for international orders will be included in your checkout total. These fees will then be billed to Decorator’s Warehouse. Please note that international shipping is significantly more expensive than domestic shipping. Free shipping promotions and/or discounts do not apply to international shipments.

Items shipped internationally or to Alaska and Hawaii require additional processing time. Express shipping is not available for international orders or orders to Alaska and Hawaii. Some items are not eligible for international shipping or to be shipped to Alaska and Hawaii. Please reach out to our customer service team for any additional questions about domestic, international or express shipping.

We only ship outdoor lighting products to the 50 United States and Canada.

*European countries we are able to ship to include Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Iceland, Italy, Luxembourg, Liechtenstein, Malta, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, and the United Kingdom. Back to International Shipping Rates

To view international shipping rates and rates for Alaska and Hawaii, click HERE (Tree Bundles and other product exclusions apply).