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Shipping Policy

Shipping Policy

We do our very best to process and ship each item as soon as we can. Items are typically processed and shipped within 1-3 business days once we receive the order. Orders may take longer to process, especially during the holiday season. We use FedEx as our primary shipping provider. Shipping rates on orders placed to the Contiguous 48 States are calculated at checkout.

  • FedEx Ground and Home Delivery typically take 3-7 business days to arrive once processed and shipped from our warehouse. 

  • FedEx 2nd day typically takes two business days to arrive once processed and shipped from our warehouse. 

  • FedEx Standard Overnight typically takes one business day to arrive once processed and shipped from our warehouse. 

A tracking number will be sent to your email so you can track your package once the order is shipped. At times, we do have to send your order in multiple packages. Some products are shipped directly from our vendor's warehouse (see product availability on product page). Additional shipping fees could apply. International shipping, express shipping and in-store pickups are not eligible for products that ship directly from our vendor's warehouse.

Please note that we do not process or ship items on Saturdays and Sundays or on US Holidays. Some items are not eligible for express shipping. Shipping charges are subject to change. 

In-Store Pickup Policy

Our store temporarily closes during the spring to get ready for the following Christmas season. During this time, the in-store pickup option will be disabled at checkout. However, you may contact our online customer support team directly if you would like to place an online order and arrange a pickup in July. 

Please allow two business days for your order to arrive at the store. You will receive an email notification when you order is ready for pickup. In-store pickups need to be picked up within 10 days from the time the order arrives to our store. After 10 days, orders will be cancelled and items will be put back into our inventory system. Our store address is 3708 West Pioneer Parkway, Arlington, TX 76013. Please bring a copy of your order confirmation with you or you can pull it up on your smartphone.

International Shipping

We currently ship to all 50 states in the US. We also ship internationally to Canada, Mexico, Australia and Europe.* We hope  to ship to other parts of the world in the near future. All items shipped internationally will ship from the United States. All shipping and handling fees as well as taxes and brokerage fees for international orders will be included in your checkout total. These fees will then be billed to Decorator’s Warehouse. Please note that international shipping is significantly more expensive than domestic shipping (see link below for rates). Free shipping promotions and/or discounts do not apply to international shipments.

Items shipped internationally or to Alaska and Hawaii require additional processing time. Express shipping is not available for international orders or orders to Alaska and Hawaii. Some items are not eligible for international shipping or to be shipped to Alaska and Hawaii. Please reach out to our customer service team for any additional questions about domestic, international or express shipping.

We only ship outdoor lighting products to the 50 United States, Canada and Mexico. 

*European countries we are able to ship to include Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Iceland, Italy, Luxembourg, Liechtenstein, Malta, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, and the United Kingdom.

To view international shipping rates and rates for Alaska and Hawaii, click HERE (Tree Bundles and other product exclusions apply).