Returns Policy

We want you to know that your satisfaction is our number one priority. If you don’t love what you purchased from us, you’re welcome to return most items within 21 days of the order ship date. We’ll gladly assist you along the way. Here’s some helpful information about our return policy: 

  • We do not accept returns after December 24 (even if within a 21 day period). 
  • Shipping charges are non-refundable unless the reason for the return is a result of our error.
  • The buyer is responsible for shipping costs associated with the return. 
  • Refunds will be sent to your original form of payment once items are received.
  • Refunds typically take 5-10 days to process once we receive the item. 
  • All items must be returned in new or like new condition and in their original packaging. 
  • All items must include the original invoice. 
  • We do reserve our right to reject items that are ineligible for a return.

RETURN PROCESS

To return an item for a refund, click here to go to our returns portal and follow the steps. ***(The returns portal will not be accessible from December 25 - January 14. See below for more info.) After selecting items and quantities to return, a prepaid return label will be generated. Print the return label and affix it to the outside of the original packaging or similar packaging. Use the new label to cover up any old labels on the box or remove old labels from the box. Drop off the package at your nearest FedEx drop-off location. 

Once we receive the return, we’ll issue a refund to your original form of payment. Refunds typically take 5-10 days to process once we receive the items. 

***The returns portal will not be accessible from December 25 to January 14 as orders placed on or before December 25 are not eligible for a return. If you place an order from December 26 to January 14 and would like to initiate a return, please contact us directly by filling out the contact form on the Contact Us page. Include your order number and the items you’d like to return, and we’ll gladly assist you with the return. We’re here to help!

Damaged, Defective, or Incorrect Items

If you received a damaged, defective or incorrect item, we’ll take care of it. We’ll gladly cover the shipping costs for both the returned item and the replacement item. 

To receive a refund on a damaged, defective or incorrect item, click here to go to our returns portal.***(The returns portal will not be accessible from December 25 - January 14. See below for more info.) Please select the correct reason for the return. In addition, please fill out the form on our Contact Us page. Include the order number, RMA number, and the damaged or defective item you’re wishing to return. Once we receive the item and verify that the reported item is damaged, defective or incorrect, a refund will be sent to your original form of payment. Refunds usually take 5-10 business days to process once we receive the item. All damages or defects must be clearly communicated to our Customer Service team via the returns portal and the Contact Us fill. 

To exchange the damaged or defective item for a new or correct item, click here to go to our returns portal.***(The returns portal will not be accessible from December 25 - January 14. See below for more info.) Please select “Exchange” for the reason for return. In addition, please fill out the form on our Contact Us page. Include the order number, RMA number, and the item you’re wishing to exchange. Once we receive the item you’re exchanging and verify that the reported item is damaged, defective or incorrect, we’ll ship the new item to you right away. All damages or defects must be clearly communicated to our Customer Service team via the returns portal and the Contact Us form. 

***The returns portal will not be accessible from December 25 to January 14 as orders placed on or before December 25 are not eligible for a return. If you place an order from December 26 to January 14 and you have a damaged, defective or incorrect item that you need assistance with, please contact us directly by filling out the contact form on the Contact Us page. Include your order number and the items you’d like to return, and we’ll gladly assist you with the return. We’re here to help!

Missing Items

If an item is missing in your order, we’ll take care of it. Please fill out the form on our Contact Us page. Include your name, contact information, order number and the item you’re missing. A member of our team will quickly be in touch with you.

Christmas Tree Returns

Christmas tree returns require authorization from our team. Christmas trees are usually returnable if the Christmas tree is in the original, unopened box and within 14 days of the order ship date. We do not accept returns on Christmas trees that have been opened. All other return policies noted under “Return Policy” apply to Christmas tree returns. 

If you have a Christmas tree that you’d like to return that’s in the original, unopened box, please contact us via the form on the Contact Us page. Include your name contact information, order number, and the tree you’re interested in returning. A member of our team will gladly assist you from there. 

International Returns

International returns are subject to different policies than US returns. We are not able to process prepaid international return labels for orders placed online. If you’re wanting to return an item or you received a damaged, defective or incorrect item, please fill out the form on our Contact Us page. Include your name, contact information, and order number along with the item you’re wanting to return. A member of our team will gladly assist you from there.  

Please do not hesitate to reach out to us for assistance. Our team is always here to help.