We want you to know that your satisfaction is our number one priority. If you don’t love what you purchased from us, you’re welcome to return most items within 30 days of the date of purchase. We’ll gladly assist you along the way. Here’s some helpful information about our return policy:
- We do not accept returns after December 24 (even if within a 30 day period).
- All sales are final on discounted Christmas décor from the previous season.
- Shipping charges are non-refundable unless the reason for the return is a result of our error.
- A $5 shipping fee will be deducted from the refund unless the return is a result of our error.
- Refunds will be sent to your original form of payment once items are received.
- Refunds typically take 5-10 days to process once we receive the item.
- All items must be returned in new or like new condition and in their original packaging.
- All items must include the original invoice.
- We do reserve our right to reject items that are ineligible for a return.
To return an item for a refund, click here to go to our returns portal and follow the steps.*** After selecting items and quantities to return, a prepaid return label or a QBR code will be generated for you to use to ship items back to us. Once we receive the return, we’ll issue a refund less any applicable shipping fees to your original form of payment. Refunds typically take 5-10 days to process once we receive the items.
***We do not accept returns from December 25 to July 4 the following year as orders placed on or after December 25 are not eligible for a return. After an order is placed, you may cancel the order as long as it has not shipped from our warehouse. Please contact our Customer Support Team ASAP if you would like to cancel an order.
Damaged or Defective Items
If you received a damaged or defective item, we’ll take care of it. We’ll gladly cover the shipping costs for both the returned item and the replacement item.
To receive a refund or get a replacement on a damaged or defective item, please fill out the form on our Contact Us page. Include your name, contact information, order number and the damaged or defective item(s). A member of our team will quickly be in touch with you.
We can only do exchanges on damaged or defective items from Dec 25- July 4 as we do not accept returns for refunds during this time.
Occasionally, we mess up. If you received an incorrect item, we'll work quickly to make sure you get the right item. Simply fill out the form on our Contact Us page. Include the order number and item that's incorrect. Once received, we'll email you a return label for the incorrect to be sent back and ship the correct item to you.
If an item is missing in your order, we’ll take care of it. Please fill out the form on our Contact Us page. Include your name, contact information, order number and the item you’re missing. A member of our team will quickly be in touch with you.
Christmas Tree Returns
Christmas tree returns require authorization from our team. Christmas trees are usually returnable if the Christmas tree is in the original, unopened box and within 14 days of the order ship date. We do not accept returns on Christmas trees that have been opened. All other return policies noted under “Return Policy” apply to Christmas tree returns.
If you have a Christmas tree that you’d like to return that’s in the original, unopened box, please contact us via the form on the Contact Us page. Include your name contact information, order number, and the tree you’re interested in returning. A member of our team will gladly assist you from there.
International returns are subject to different policies than US returns. We are not able to process prepaid international return labels for orders placed online. If you’re wanting to return an item or you received a damaged, defective or incorrect item, please fill out the form on our Contact Us page. Include your name, contact information, and order number along with the item you’re wanting to return. A member of our team will gladly assist you from there.
Please do not hesitate to reach out to us for assistance. Our team is always here to help.