We're here to serve you!
If you need assistance with in-store or online orders or have any questions about anything, the best way to contact us is by filling out the form below. A member of our team will quickly be in touch!
How do I see tracking info?
How do I view the status of my order?
Can I change my address on a recent order?
Can I place an order as a gift for someone else?
Yes! You can enter the shipping address for the person receiving the order, and we'll send it to them. Also, please indicate in the order comments field at checkout that this is a gift. Our packing team will print a packing slip that includes that sender of the gift and excludes pricing information.
When do orders ship?
How do I cancel an order?
What do I do if an item is missing?
What do I do if an item is damaged, defective, or incorrect?
To receive a refund or get a replacement on a damaged, defective or incorrect item, please fill out the form on our Contact Us page. Include your name, contact information, order number and the damaged or defective item(s). A member of our team will quickly be in touch with you.
We can only do exchanges on damaged or defective items from Dec 25- July 4 as we do not accept returns for refunds during this time.
Payments and Promotionals
How do coupon codes and promotionals work?
Can I get free shipping on top of other promotions and coupon codes?
In most cases, free shipping will not work when coupon codes or cart level promotions or discounts are present in the cart (including Bulk Buy). Because free shipping is a promotion that we run (not our standard shipping fee), it will not work on top of other promotions or coupon codes.
How do I apply a coupon code?
I forgot to apply a coupon code to a recent order. Can I get the price adjusted?
Can I purchase an E-Gift Certificate?
What is your shipping policy?
We do our very best to process and ship each item as soon as we can. Items are typically processed and shipped within 1-3 business days once we receive the order. Orders may take longer to process, especially during the holiday season. We use UPS as our primary shipping provider. The UPS services we provide are as listed below.
*UPS Ground typically take 3-7 business days to arrive once processed and shipped from our warehouse.
*UPS 2nd Day typically takes two business days to arrive once processed and shipped from our warehouse.
*UPS Standard Overnight typically takes one business day to arrive once processed and shipped from our warehouse.
A tracking number will be sent to your email so you can track your package once the order is shipped. At times, we do have to send your order in multiple packages. Some products are shipped directly from our vendor's warehouse (see product availability on product page). Additional shipping fees could apply. International shipping, express shipping and in-store pickups are not eligible for products that ship directly from our vendor's warehouse. Please note that we do not process or ship items on Saturdays and Sundays or on US Holidays. Shipping charges are subject to change.
Please note that we do not process or ship items on Saturdays and Sundays or on US Holidays. Some items are not eligible for express shipping. Express shipping may not be an option on larger-quantity orders. Shipping charges are subject to change.
We currently ship to all 50 states in the US. We also ship internationally to Canada, and Europe.* We hope to ship to other parts of the world in the near future. All items shipped internationally will ship from the United States. All domestic and international orders are processed in US dollars. All shipping and handling fees as well as taxes and brokerage fees for international orders will be included in your checkout total. These fees will then be billed to Decorator’s Warehouse. Please note that international shipping is significantly more expensive than domestic shipping (see link below for rates). Free shipping promotions and/or discounts do not apply to international shipments. Items shipped internationally or to Alaska and Hawaii require additional processing time.
What is your in-store pickup policy?
Our store temporarily closes during the spring to get ready for the following Christmas season. During this time, the in-store pickup option will be disabled at checkout. However, you may contact our online customer support team directly if you would like to place an online order and arrange a pickup in July.
Where all do you ship to?
We currently ship to all 50 states in the US. We also ship internationally to Canada and Europe.* We no longer ship to Australia as shipping fees have drastically increased due to international supply chain challenges. We hope to ship to other parts of the world in the near future. All items shipped internationally will ship from the United States.
How much does it cost to ship to my address?
We offer Express and Ground shipping to the 48 Contiguous States. For Express shipping on orders placed to the 48 Contiguous States, we use real-time courier projected rates at checkout. Ground shipping rates to the orders placed in the 48 Contiguous States are based on order subtotals and can be viewed below:
$0.00 - $25.00: $6.50
$25.01 - $50.00: $8.50
$50.01 - $100.00: $10.50
$100.01 - $200.00: $12.50
$200.01 - $500.00: $14.50
$500.01 - $750.00: $16.50
$750.01 - $1,000.00: $18.50
Tree bundles, Christmas trees, resin pieces and other product exclusions apply. Shipping rates are subject to change.
To view international shipping rates and rates for Alaska and Hawaii, click HERE (Tree Bundles and other product exclusions apply). Shipping rates are subject to change.
Can I ship items from the store to my house?
What is your online return policy for Decorator's Warehouse?
We want you to know that your satisfaction is our number one priority. If you don’t love what you purchased from us, you’re welcome to return most items within 30 days of the date of purchase. We’ll gladly assist you along the way. Here’s some helpful information about our return policy:
•We do not accept returns after December 24 (even if within a 30 day period).
•All sales are final on discounted Christmas décor from the previous season.
•A $5 shipping fee will be deducted from the refund unless the return is a result of our error.
How do I request a return for an online order?
To return an item for a refund, click here to go to our returns portal. *** You’ll need your order number and the email address associated with the order. Select the items and quantities you’re wishing to return and the reason for the return. If approved, a prepaid return label (or QBR code) will be generated. Print the return label and affix it to the outside of the original packaging or similar packaging. Use the new label to cover up any old labels on the box or remove old labels from the box. Drop off the package at your nearest UPS drop-off location.
***We do not accept returns from December 25 to July 4 the following year as orders placed on or after December 25 are not eligible for a return. After an order is placed, you may cancel the order as long as it has not shipped from our warehouse. Please contact our Customer Support Team ASAP if you would like to cancel an order.
I bought an item in store but need to return it. How do I do that?
When will out of stock items be back in-stock?
We work with a variety of vendors all over the world and have a rapidly evolving product line throughout the year. So, it’s difficult for us to provide information on when an out of stock item will be back in stock. We highly recommend checking the website for similar products or checking back regularly to see if the out of stock product is back in stock. For items that are out of stock, you can sign up to receive an email notification when the item is added back into our inventory system. To sign up for the email notification, see the product page.
Can I purchase wholesale or get a designer discount online?
We do not offer wholesale accounts at this time. We offer bulk buy options on specific products at various times throughout the year. These promotions are geared heavily towards companies who are looking buy in bulk for the upcomsing Christmas season.
I bought a product in the store but don't see it online. How can I buy more of that product?
Can I get some expert design advice?
If I buy an item from your physical store, will you ship it to me?
We do ship items for customers who purchase items in the store. We do not ship breakable items or resin pieces from the store. Other exclusions may apply. Shipping costs will be charged to the customer when checking out. The cost to ship items from the store may be different than the cost to ship items when purchased from our online store. Please contact the store directly for additional questions about shipping items purchased from the store. Shipping rates are subject to change at any time.
Can I purchase a Christmas tree over the phone and have you ship it to me?
We strongly discourage buying trees over the phone without seeing the tree first. At times, we do allow people to purchase a Christmas tree over the phone and will ship it to them if they’ve previously seen the Christmas tree in the store.
How much does it cost to ship a Christmas tree from your store?
The cost to ship a tree depends on where we’re shipping the tree and the size of the tree. Click here to see the different size trees and how much the tree costs to ship. Click here to see the FedEx zones throughout the 48 contiguous United States. We do not at this time ship trees to Alaska, Hawaii or internationally. Shipping rates are subject to change at any time.
How do I get the longest life out of the lights on my Christmas tree?
Great question! Our lighting systems are designed to be incredibly durable and long lasting. The lighting is optimally distributed throughout, so your tree is beautiful from every direction or placement. Click here to view some helpful tips to get the most out of your tree.
What's your in-store return policy?
Returns must be made within 14 days of the purchase*, have the original price tags attached, and be accompanied by a receipt. We will issue a refund based on the method of payment.
There will be a 15% restocking fee on Christmas trees that have been taken out of the box.
•Fall items are not returnable after Thanksgiving.
•Christmas items are not returnable after December 25th.
•All sales are final on designer made items (custom centerpieces, wreaths, etc.).
Does Decorator's Warehouse offer any discounts for profession designers?
Professional designers can visit our store to get set up with designer pricing for in-store shopping by providing a current Sales and Use Tax Permit and business card.
DW Pro Lights
How is DW Pro Lights associated with Decorator's Warehouse?
DW Pro Lights is the outdoor lighting division of Decorator’s Warehouse. All DW Pro Lights products are sold on decoratorswarehouse.com in the Outdoor Lighting category.
Where is DW Pro Lights located?
Our world-class outdoor lighting showroom is located right inside of Decorator’s Warehouse in Arlington, TX.
Can I buy outdoor lighting products on your site and pick them up in the DW Pro Lights store?
Yes. The in-store pickup option shows up at checkout for those with a shipping address in the Dallas/Ft. Worth area. Please allow two business days for your order to be ready at the store. You will receive an email notification when you order is ready for pickup. In-store pickups need to be picked up within 10 days from the time the order arrives to our store. After 10 days, orders will be cancelled and items will be put back into our inventory system. Our store address is 3708 West Pioneer Parkway, Arlington, TX 76013. Please bring a valid ID and a copy of your order confirmation with you, or you can pull it up on your smartphone.
Are outdoor lighting products shipped worldwide like other products sold on decoratorswarehouse.com?
No. Outdoor lighting products can only be shipped to the 50 United States and Canada.
If I buy outdoor lighting products along with other items on your website, will they all be shipped together?
We do everything we can to ship orders in as few packages as possible. Outdoor lighting products are shipped from a separate location than other products sold on decoratorswarehouse.com. So, an order with outdoor lighting products combined with other products on the site (i.e. ribbon, sprays, etc.) will ship separately. You will receive an email notification with tracking information for all packages in your order so you can track each package.
Do you offer outdoor lighting products at wholesale prices for Professional Installers?
Yes, we do sell our outdoor lighting products online and in the store at wholesale prices for approved, Professional Installers. Visit our Pro Installer page to learn more about the benefits of partnering with us and how to become a registered Pro Installer.
Over 60,000 sq ft of Christmas Wonderland!
Online Customer Support
3708 West Pioneer Parkway
Arlington, TX 76013
DW Pro Lights
3708 West Pioneer Parkway
Arlington, TX 76013