Warranty Information for Artificial Christmas Trees
1. Warranty Coverage
Thank you for choosing our artificial Christmas trees. We are committed to providing high-quality products and customer satisfaction. Our trees come with a limited warranty to ensure your holiday decor remains in top shape for years to come.
2. Limited Warranty
Our artificial Christmas trees are covered by a limited warranty against manufacturing defects in materials and workmanship. This warranty applies to the original purchaser and is valid for 3 years from the date of purchase.
3. What is Covered
- Frame and Structure: Any defects in the tree’s frame or structure that affect its stability or functionality.
- Lights (if applicable): Defects in pre-installed lights, such as malfunctioning bulbs or wiring issues.
- Branches and Needles: Defects in the branches or needles that prevent the tree from looking as intended or cause significant shedding.
4. What is Not Covered
- Normal Wear and Tear: Damage due to regular use, including but not limited to bent branches or frayed needles.
- Accidental Damage: Damage caused by mishandling, improper storage, or accidents.
- Improper Use: Issues arising from alterations or modifications to the tree.
- Commercial Use: Our warranty is limited to residential use and does not cover commercial applications.
5. How to Request a Warranty Claim
To request a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team at (817) 888-3068 or fill out a Contact Us form within the warranty period.
- Provide Proof of Purchase: Submit a copy of your original receipt or order confirmation.
- Describe the Issue: Provide detailed information about the defect or issue you are experiencing.
- Submit Photos: Include clear photos of the defect and the overall condition of the tree.
6. Resolution
Upon receiving your claim, we will:
- Assess the Issue: A member of our team will review your request and determine eligibility under our warranty policy. For lighting issues, they may outline the troubleshooting steps to help diagnose or repair the problem.
- Offer a Resolution: If those steps don’t resolve the problem, they will suggest an alternative solution, which may involve a part, a section, a complete item, or another comparable resolution, as determined by our team.
7. Warranty Limitations
Our liability under this warranty is limited to the repair or replacement of the tree and does not extend to any incidental or consequential damages, including but not limited to labor costs or shipping fees.
8. Warranty Changes
We reserve the right to modify or update this warranty policy at any time. Changes will not affect claims submitted before the policy update.
9. Contact Information
For questions or assistance, please contact our customer service team:
- Phone: (817) 888-3068
- Email: info@decoratorswarehouse.com
- Online: Contact Us Form submission page
Thank you for choosing our artificial Christmas trees. We look forward to ensuring your holiday season is bright and festive!